1. Scope and related documents

This Contract applies when you, as a consumer, purchase a paid Gleamy event plan through our website at gleamy.ai using distance communication means, such as online checkout. It describes key information for distance contracts together with the pre-contract information presented before payment. Our Terms & Conditions govern use of the Service in full; our Privacy Policy explains how personal data is processed; and our Refund Policy explains when refunds may be considered.

2. Service provider details

In this Contract, "Gleamy", "we", "us", and "our" refer to the seller providing the Gleamy service. The Gleamy service is provided by Ayşe Bahar Çelik as a Sole proprietorship under the Gleamy brand.

Service provider

Ayşe Bahar Çelik

Business address

Alacaatlı Mah., 3361 Sk., No: 1, İç Kapı No: 12, Çankaya/Ankara, Türkiye

Tax office

Doğanbey Tax Office

Tax identification number

9180195481

Contact

hello@gleamy.ai

For contractual notices and support, contact hello@gleamy.ai or use the contact form in the Contact section on the gleamy.ai homepage. Dispute resolution and jurisdiction provisions in our Terms & Conditions also apply, without limiting any mandatory rights you may have under the laws of your country of residence.

3. Subject matter of the contract

The subject of this Contract is the provision of access to Gleamy’s hosted software service for creating and managing event photo galleries. Depending on the event plan you select, the Service may include features such as guest photo and video uploads with a QR code or link, AI Face Find, digital guestbook, gallery access, storage limits, download options, and other features described on our website and at checkout. The Service is provided digitally; no physical goods are delivered.

4. Pre-contract information and confirmation

Before completing payment, you are presented with key information about the selected event plan, including its main features, total price, payment method, digital delivery, duration, and applicable refund or withdrawal information. By completing checkout, you confirm that you have had the opportunity to review this information together with this Contract and the related documents.

5. Total price, taxes, and payment

The total price payable, currency, and any applicable taxes or fees are shown clearly before you complete payment. Payment is processed by our payment service provider, such as iyzico. Card and payment data are handled according to industry security practices and the payment provider’s terms. By completing checkout, you authorize the charge for the selected event plan.

6. Performance and digital delivery

After successful payment, digital access to the Service is made available through your Gleamy account in line with the selected event plan. You are responsible for providing accurate account, event, and billing information. Operational availability may be affected by maintenance, technical issues, or events outside our reasonable control as described in our Terms & Conditions.

7. Right of withdrawal and digital content

If you are a consumer in Turkey, the European Union, or another jurisdiction with similar consumer protection rules, you may have a statutory right to withdraw from a distance contract within 14 days from the date the contract is formed, subject to applicable law.

Because Gleamy provides digital content and digital services that can be accessed and used shortly after purchase, we may ask for your express consent to begin supplying the Service before the end of the 14-day withdrawal period. Where you give such consent and the Service is performed in line with applicable rules, your right of withdrawal may be limited or lost. If you do not consent, access to the Service may be delayed until the withdrawal period expires.

Refund requests outside or alongside statutory withdrawal rules are handled according to our Refund Policy, which is designed to reflect the event-based nature of Gleamy plans and fair use.

8. Complaints and dispute resolution

If you have a complaint about your purchase or the Service, please contact us first at hello@gleamy.ai or via the contact form on the gleamy.ai homepage. Depending on your location, you may also have the right to apply to consumer authorities, consumer arbitration committees, mediation mechanisms, or other competent bodies provided by applicable law. Nothing in this Contract limits any mandatory statutory rights.

9. Changes to this Contract

We may update this Contract to reflect changes in the Service, checkout flow, business information, or legal requirements. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you in line with our Terms & Conditions. The version published on this page is the applicable text.

10. Related documents

Please read these documents together with this Contract: