1. Service provider

This Refund Policy is provided by the Gleamy service provider.

Brand

Gleamy

Contact

hello@gleamy.ai

For detailed legal identity, address, tax, and contact information about the service provider, please refer to our Terms & Conditions.

2. Refund Policy overview

We understand that events can change, be postponed, or be canceled. Gleamy’s refund policy is designed to be clear and fair, while also reflecting the event-based nature of the Service and the operational costs of running an event photo gallery, including storage, processing, digital delivery, and support.

This Policy does not affect any mandatory statutory rights you may have under applicable consumer protection laws.

3. Consumer withdrawal rights

If you are a consumer in Turkey, the European Union, or another jurisdiction with similar consumer protection rules, you may have a statutory right to withdraw from a distance contract within 14 days from the date the contract is formed, subject to applicable law.

Because Gleamy provides digital content and digital services that can be accessed and used shortly after purchase, we may ask for your express consent to begin supplying the Service before the end of the 14-day withdrawal period. Where you give such consent and the Service is performed in line with applicable rules, your right of withdrawal may be limited or lost. If you do not consent, access to the Service may be delayed until the withdrawal period expires.

This Policy does not limit any statutory rights you may have under applicable consumer protection laws, including Law No. 6502 on Consumer Protection in Turkey and applicable EU consumer protection rules where they apply.

4. Event-based refund window

Gleamy event plans are designed around a scheduled event date. For that reason, refund eligibility depends on your event date, whether digital access has started, and how much the gallery has been used. If you contact us before the event date and before meaningful usage, we can review your request under the guidelines below.

5. When you may be eligible

You may be eligible for a refund if one or more of the following apply:

• You request a refund before your scheduled event date.
• Digital access has not been meaningfully used, for example there are limited uploads, limited downloads, and minimal guest activity.
• Your request is consistent with our Terms & Conditions, Distance Selling Contract, this Policy, and applicable consumer protection laws.
• A technical issue on our side prevented you from using Gleamy as described, and our support team could not resolve it within a reasonable time.
• You have a mandatory statutory right to withdraw or receive a refund under applicable consumer protection laws.

6. How to request a refund

To request a refund, follow these steps:

1. Contact us via email or the contact form: Send your request via the contact form on the gleamy.ai homepage or email hello@gleamy.ai.
2. Share your purchase and event details: Include your order ID if available, the email used at checkout, your event date, the selected event plan, and a short note explaining the reason for your request.
3. We review and confirm the outcome: We review your request against this Policy, our Terms & Conditions, the Distance Selling Contract, usage status, and applicable consumer protection laws. We then confirm the result and any next steps.

If approved, refunds are issued to the original payment method used at checkout unless applicable law requires otherwise.

7. Typically not eligible

To keep the Service sustainable and fair for all users, refund requests are typically not approved in situations such as:

• Requests made after the event has taken place and the gallery has been actively or meaningfully used, for example with a meaningful level of uploads, downloads, guest activity, or sharing.
• Requests made after digital access has started and the Service has been substantially used, unless mandatory consumer protection rules require otherwise.
• Purchases made through unauthorized resellers or channels not operated by Gleamy.
• Requests based solely on missing features that were not presented as part of the purchased event plan.
• Refund requests after extensive use of a higher-tier event plan followed by a downgrade or cancellation attempt.
• Requests related to issues caused by inaccurate event, account, billing, or access information provided by the user.

8. Refund processing time

Once approved, refunds are processed promptly to the original payment method used at checkout unless applicable law requires otherwise. The time it takes for the refunded amount to appear on your statement depends on your bank or payment provider and can take around 5–10 business days in many cases.

9. Partial refunds and plan changes

In some cases, we may offer a partial refund, plan adjustment, credit, or other solution instead of a full refund, depending on the timing of the request, usage level, selected event plan, and applicable law. Any such solution is reviewed case by case and does not limit mandatory consumer rights.

10. Feedback optional

If you request a refund, you may share a short note about what did not work for your event. Your feedback helps us improve the Gleamy experience, but providing feedback is optional and is not required for us to review your request.

11. Disputes

If you believe your refund request was unfairly denied, contact us again at hello@gleamy.ai or via the contact form on the gleamy.ai homepage to request a review. Depending on your location, you may also have the right to apply to consumer authorities, consumer arbitration committees, mediation mechanisms, or other competent bodies provided by applicable law.

12. Changes to this Policy

We may update this Refund Policy from time to time to reflect changes in the Service, legal requirements, checkout flow, or business practices. When we make material changes, we will:

• Update the 'Last updated' date at the top of this page
• Notify you via email or through the Service at least 30 days before changes take effect for material changes
• Provide a summary of key changes where practical

Your continued use of the Service after the effective date constitutes acceptance of the updated Policy. If you do not agree to the changes, you should stop using the Service before the changes take effect.

13. Contact information

If you have questions about this Refund Policy, the Service, or your rights, please contact us:

• Brand: Gleamy
• Email: hello@gleamy.ai
• For detailed legal identity, address, tax, and contact information about the service provider, please refer to our Terms & Conditions.

We aim to respond to inquiries within 5 business days.